28 March 2019
Good news for BINDER customers: The service network has recently been expanded further in Spain, the UK, and Italy to accommodate the Tuttlingen-based company’s growing customer base.
More and more users are opting for solutions from BINDER, the global market leader based in Tuttlingen. But what makes it so popular? Quite simply, BINDER simulation chambers are premium products – built to function with the utmost precision and built to last.
With that in mind, you might be wondering why the service network even needs to be expanded. Well, there’s a simple answer: Even the best-quality products require regular maintenance. Not only that, but the pharmaceutical industry also imposes strict guidelines that we have to comply with – and we have to provide evidence of doing so. Meeting these needs is exactly why BINDER has so many service providers stationed all over the world.
If a component does go wrong, our service personnel will arrive at the scene to fix it in no time at all.
“As many as 95 percent of our on-site service calls have a successful outcome”, says Andreas Härter, who heads up the Service department and originally hails from the Franconia region of Germany. He goes on to add: “And if the user concludes a maintenance contract in the first year after purchasing a unit, the warranty on the product is extended for another year. This is an excellent offer from BINDER that has proven very popular.”
BINDER customers also benefit from the fact that servicescan be booked directly via BINDER, ensuring they run smoothly. Above all, BINDER Service users are guaranteed a fast resolution – which is precisely what they value so much. Our service personnel are also given regular training to ensure that standards remain high at all times. Last but not least, BINDER keeps track of everything, ensuring that customers are sent regular reminders when it’s time for maintenance work.
The service department is available round the clock via our website www.binder-world.com or by phone on +49(0)7462/2005555.